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by leveraging digital technolo-
gies, is emerging to fill the void. Also referred to as Robotic Process Automation, intelligent automation applies to a wide range of processes and technologies. Easily built digital robots can ingest massive amounts of data, look for patterns, make decisions faster than humans, and automate manual tasks. Intelli- gent automation’s low cost, non- invasive and rich capabilities can help government agencies tackle projects previously seen as too complex or too costly.
While the term intelligent automation may be new to some, the technology is already in use across many industries, supporting processes such as user password resets. Instead of technical support personnel making those changes, the system does it itself—with
user input.
Other intelligent automation applications are rapidly emerging. Managing system access and reviewing audit trail data have been a constant struggle for cybersecurity professionals.
These processes are historically manually intensive, inefficient, and often prone to error. Intelligent automation can make these processes much more efficient
and accurate, instead of merely sampling audit log data, a “bot” can examine all transactions and identifies potential threats.
Identity proofing is another potential area of interest. As agencies open their systems to the public, they need to be sure citizens—and not malware bots— are logging in to input data, such as mailing addresses and other personal information. Intelligent automation solutions can monitor
such transactions, identify anomalies, and help prevent fraudulent transactions.
INTELLIGENT AUTOMATION IN ACTION
These use cases are more than just theory. Following the Department of the Navy’s “comply to connect” policy, the U.S. Marine Corps relies on intelligent automation to automatically scan and evaluate cybersecurity threats as its us-
duties; such as planning, research, and data analysis. For instance, employees who previously focused on data aggregation can now invest their energies in mission-focused and consumer facing system improvements.
FIND THE RIGHT PARTNER
So what should an agency look for when searching for an intelligent automation solution? First, they need a partner to help them though
“Intelligent automation solutions can monitor ... transactions, identify anomalies, and help prevent fraudulent transactions.”
ers log in. After a system initially passes muster, the solution checks it hourly to ensure its connection remains secure.
KPMG is supporting government agencies in evaluating how intelligent automation can elevate the efficiency and quality of its
data collection and cybersecurity processes. Intelligent automation can offer government agencies many benefits. These solutions deliver greater agility in responding to regulatory changes, more consistent cybersecurity processes, and more accurate transaction data.
Agency personnel can also benefit from workflow changes. Staff members are freed from mundane cybersecurity tasks and are thus available for more strategic
the evaluation process. Instead of leading with one product, the firm should have a variety of solutions at its disposal and identify the best one for the agency’s use case.
Nowadays, agencies face significant challenges in securing their systems. Intelligent automation can help government agencies transform business processes, reduce costs, improve citizen experience and workforce satisfaction, and truly keep their information safe.
This article represents the views of the authors only, and not necessarily the views or professional advice of KPMG LLP. The KPMG name and logo are registered trademarks or trademarks of KPMG International.
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