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Rosetta C. Lue
Senior Advisor and White House Presidential Executive Fellow
Department of Veterans Affairs
CONNECTING VETERANS.
There are more than 20 million mili- tary veterans in the United States, and the VA has sometimes struggled to steer those individuals to the services they’ve earned. Lue came to the VA at the start of 2016 and imme- diately set about modernizing the contact centers that field 140 million calls annually. Nine months later,
the agency launched the MyVA311 platform, which replaced more than 1,000 toll-free numbers with a single access point. Thanks to Lue’s efforts, the VA has dramatically reduced its blocked-call rate while transforming the veteran’s experience.
LTG Al Lynn
Director
Defense Information Systems Agency
and Commander
Joint Force Headquarters-Department of Defense Information Networks
A CULTURE WARRIOR FOR CYBER. Lynn continues to expand the range of cloud-based services at DOD to improve mission response times while simultaneously cutting costs. The Army general led the establishment of the Joint Force Headquarters-Department of Defense Information Networks with no addi- tional funding by restructuring DISA and taking advantage of commercial solutions. Lynn is also leading DISA’s efforts to create a secure IT system for the new National Background
Investigations Bureau. He has been a driving force in transforming the cybersecurity culture at DISA and across DOD.
Shondrea
Lyublanovits
IT Security Category Manager and Director, Security Services Division, Federal Acquisition Service
General Services Administration
PRE-VETTING CYBER SERVICES. Lyublanovits partnered with the Office of Management
and Budget and the Department
of Homeland Security to gather a team of security and acquisition experts to establish a series of Special Item Numbers for Highly Adaptive Cybersecurity Services.
She made possible the methodology to thoroughly evaluate vendors interested in providing those services. In a single month, her team evaluated vendors and ultimately chose 15 — a number that had doubled by the end of the year. As a result, agencies now have quicker, more reliable access to much-needed services.
Ram Mattapalli
CEO
Zolon Tech
TRULY GLOBAL TECH SUPPORT. Zolon Tech, which Mattapalli founded, is instrumental to IT operations at the State Department’s Bureau of Diplomatic Security. Supporting the bureau’s Office of the CTO, Mattapalli’s
firm maintains and secures critical
programs, such as the Tactical High- Threat Operational Response system, which collects and tracks biometric data to screen local employees on behalf of embassies and consulates to prevent harmful individuals from gaining access with fraudulent documentation. He also seeks to strengthen the federal IT community by mentoring and investing in new startups and is an active supporter
of charities that serve the diplomatic security community.
W. Douglas Maughan
Director, Cyber Security Division, Homeland Security Advanced Research Projects Agency
Department of Homeland Security
QUICK TO INNOVATE. When he took over the newly created Cyber Security Division in 2010, Maughan had a team of two. Today, he manages 45 people and a $90 million budget focused on developing cutting-edge cybersecurity solutions. He has guided more than 40 information security products to market, and as executive director
of DHS’ Silicon Valley Innovation Program, last year he fast-tracked the contracting of new technology projects in as little as 10 days. He also oversaw the launch of the Cyber.gov program to help agencies further improve their cybersecurity posture.
ROSETTA C. LTG AL SHONDREA RAM W. DOUGLAS LUE LYNN LYUBLANOVITS MATTAPALLI MAUGHAN
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