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Digital services have been a focal point for the Obama administration, with the Presidential Innovation Fellows, 18F, the U.S. Digital Service (USDS) and now the General Services Administration’s Technology Transformation Service all aimed at changing the way the government uses technology to serve its customers.
The results so far have been decidedly mixed, however. There have been successes, but many agencies continue to grapple with questions of staffing, structure, funding and general buy-in. So on May 10, FCW gathered a broad cross-section of digital service experts to explore what works — and what’s still needed.
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