Page 5 - FCW, March 30, 2016

distribution, contract adherence, delivery and reporting.
“Even with the large amount
of orders we process, we can
get products to our customers
well before the 30 day contract default because of our robust e-commerce website, which makes it easy and fast to order,” says Carroll Genovese, Program Manager for Federal Sales at CDW-G. Unlike other contractors, CDW-G also has its own distribution center, which makes processing and delivery much more efficient.
CDW-G does more than simply provide products quickly and efficiently to its federal customers. It also configures purchases so they are ready to use right out
of the box. And that goes for more than just hardware—it also configures software and does custom imaging and asset tagging. CDW-G has a team of more than 500 engineers who can install and deploy solutions, and conduct such services as health checks, training and ongoing support to ensure things run smoothly.
PARTNER FOR SUCCESS
With its long history of serving federal customers, CDW-G also knows what agencies want
and need. It has long-standing partnerships with some of the largest and most advanced technology vendors. It’s also staffed with experts skilled in all areas of technology and who understand federal initiatives and missions.
As experts in federal technology, CDW-G knows partnering with vendors that provide leading- edge technology at competitive
SPONSORED BY
prices is the best way to retain federal agencies as customers. For example, one of CDW-G’s partners on SEWP V is Lenovo, ranked by both IDC and Gartner as the number one PC company in the world in 2015. Its well- established ThinkPad brand, which has MIL-SPEC durability and NIST-compliant components, is used widely throughout many federal agencies. Lenovo
also offers a variety of tablets, rack-mountable blades, and peripherals through the contract.
“CDW-G is a force multiplier for Lenovo, allowing us to reach more federal users than we could reach on our own,” says Will Land, director of Lenovo’s federal business. “We work hand in hand with them to provide the best technology for their federal customers.”
Federal IT buyers looking to buy through CDW-G’s SEWP contract can contact Genovese directly,
talk to their account manager, or use CDW-G’s e-catalog, which processes transactions like online retailers. CDW-G account managers also are available to help agencies ensure they are buying the right products for their needs.
Taken alone, both SEWP V and CDW-G are great values for federal agencies. Taken together, they are an unbeatable combination. Both SEWP V and CDW-G are dedicated to providing the best products
at the best prices to their federal customers.
FOR MORE INFORMATION ON CDW-G’S SEWP OFFERINGS, PLEASE VISIT: WWW.CDWG.COM/SEWPV
A SERVICE-ORIENTED CONTRACT
The SEWP Program Management Office has a proven track-record when it comes to customer service. Over the years, they have developed a complete set of ser- vices designed to improve the acquisition process for federal IT buyers. Here is a sampling of the services they offer:
PRE-ORDER SUPPORT:
• Provides online tool for comparison shopping across all SEWP contracts
• Provides online form for conducting requests for quotes
• Helps customers clarify quote requests
ORDER PROCESSING:
• Receives and double-checks deliver orders and enters order info into SEWP database
• Forwards delivery orders to contract holders
• Works with contract holders to reconcile all SEWP delivery orders
POST-ORDER SUPPORT:
• Provides buyers with access to order status information
• Performs quality assurance checks with buyers
• Works with contractors, customers to resolve any issues
MANAGE CONTRACTS
• Continually interacts with contract holders at program and contract level to ensure contract adherence and program improvements
• Ensures that tech refreshes are processed correctly and in a timely fashion
• Monitors and reports on overall contract performance, including delivery times, customer satisfaction