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people. Instead, they augment human activity so we can make better decisions and do more meaningful work. For example, business process automation can facilitate closer collaboration between the IT and business teams to ensure better outcomes. Business teams may never have needed
to articulate their processes before, but business process automation requires it. This articulation leads to “aha” moments
where improvements can be identified. Teams may also uncover opportunities to minimize choke points and single points of failure where only a few individuals know the details involved.
Best of all, business process automation can foster a shared sense of purpose between business and IT teams.
AI helps us “do more with less.” As a result, AI frees government employees
from spending their time on tedious manual tasks whose outcomes may not be consistently repeatable due to human error and misinterpretation. Instead, they can focus on improving citizen services and agency missions.
David Egts is chief technologist of the North America public sector at Red Hat.
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