Page 11 - CARAHSOFT, January/February 2020

“Maintaining daily operations is challenging enough under normal conditions, but emergencies of all kinds can disrupt even the best-run organization.”
their customers via websites, social media, phone calls and in-person interactions — and capturing and acting on information in real time via the cloud.
Staying connected hinges on a coordination of efforts within and across agencies, and there’s no denying that managing current conditions while trying to anticipate what lies in the future is stressful. Fortunately, having access to real-time information and cloud-based collaboration
tools can reduce some of that uncertainty, increase safety and maintain productivity. Our Emergency Response Management
(ERM) solution is a great example of capturing and acting on information in real time. Built on the Salesforce platform, it is designed to provide the capabilities needed to quickly address the various aspects
of emergency management. It enables agencies to be transparent, collaborative and communicative throughout a crisis,
and those capabilities further enhance the government’s ability to operate under less strenuous conditions.
Having a single unified platform that delivers integrated capabilities is essential to supporting the employee and customer experiences across all channels and in all situations.
Jacquannette Hollie is senior manager of solution engineering at Salesforce.
Learn more at Carah.io/Employee-Experience
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